Frequently asked questions

Absolutely! We can port any eligible line number from an eligible carrier. Please note that some carriers have their own port-out-policies, and we will do our best to facilitate the process so you can keep your phone number.

There are no activation fees to participate, only a $3 per month, per line administrative fee. We will not charge activation fees for any future device upgrades or changes.

You need your current carrier billing name, address, and pin number. Currently, AT&T and Verizon require a porting pin.

Devices must be unlocked by the existing carrier before they will work on a new Carrier network. Please communicate with your service provider to determine their unlock device policies.

All associates and members are eligible for the program, but you may need the authorized account holder to approve the transfer prior to us being able to move the number(s) in question to the Walmart Associate's benefits account.

Currently, a soft credit check is required in order to take advantage of any device offers.

We are currently unable to offer insurance through the mobile benefits program. Please visit https://www.asurion.com/phone-insurance/ to set up a policy directly with Asurion.

You will receive your invoice directly from support@apexwireless.biz once Apex Wireless populates your invoice You can pay your enrollment fees and monthly invoices, set up auto-pay or submit a ticket at https://apexwireless.billcenter.net/.

Since moving a voice line between accounts may delete voicemail. Please visit here (https://www.t-mobile.com/support/plans-features/voicemail?cmpid=hw_send)for steps on how to backup and restore important information.

You will need to reach out to your existing Carrier Customer Care to have you number(s) released.

Your current invoice must be paid in full, device payment plans must be paid in full, and you must call your carrier in order to fully release your phone numbers. Once completed, fill out a request and we will begin the process.

There will be a monthly administrative service fee of $3 per line, per month, plus any applicable taxes. Taxes on this fee will be based on your billing address, carrier taxes, and zip code. T-Mobile will also charge taxes and a $3.49 regulatory fee, which will be reflected on your invoice.